SmartStyle Hair Salon in Raleigh, North Carolina

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• anna b

  Posted May, 02 2019

  I'm a male, using my GF's laptop. I'm very disappointed with the stylist today (Dec 7) at this location. I don't want to mention his name, I really really wonder, if he is trained/qualified to cut people's hair. I did not think of writing this review after many hours, but just thinking about my experience all this time, compelled me to write.
  
  First off, there were no customers at all and no stylists except this one. I know now why there were no customers.
  
  The reasons I hate this place/person are elementary.
  
  1) He would not let me sit facing the mirror. Why then, is there a HUGE mirror right in front of the chair? Please take off all the mirrors in this location. He pulled the chair little away from where the chair was already placed so it is away from the mirror. We went back-n-forth a little on this one and he just wouldn't let me face the mirror. Why? Why? Why?
  
  The reason he gave was that, "I will be turning the chair the other way to the mirror and you can't see the mirror anyway". Why should he cut the hair with chair's back facing the mirror? Why Why Why?
  
  2) I asked him to use number 2 clipper and I felt the first time when he ran through my hair that it is not number 2. I asked him, to verify,, he said, Yes, it is number 2. That was a lie. This is why I think its a lie - after he finished the job, the length of my hair was almost half-inch.
  
  This is the height of an unprofessionalism. I paid you the money to cut my hair and you did not. IS THIS GUY EXPECTING ME TO SEE HIM EVERY WEEK and that's why he didn't cut it short????
  
  3) He finished the "cut", blowed my hair, removed the body cover, and started walking away, folding the body cover. - all this with chair still turned the other way to the mirror wall. Why didn't he keep the body cover on me, move & turn the chair to the mirror and let me see my hair. This is what any salon would do right? Right? Right?
  
  I had to getup from chair to slightly walk to the the mirror and see my hair. He also sent me off, without cleaning the edges with the razor/clipper. Come to find out at home, little hair sticking out, behind my ears. This is yet another height of unprofessionalism.
  
  NEEDLESS TO SAY, I WILL NOT BE GOING AGAIN TO ANY SMARTSTYLE in the world.

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